Free Sample
First 2, Then £1
Free UK Delivery
Orders Over £100
Express Worldwide
We Will Not Be
Beaten On Price

Customer Service | The Best Wallpaper Place

  • Shipping & Delivery

    Free delivery applies to all UK mainland addresses for orders over £100. If your order is under £100 then carriage prices will be displayed at checkout. This does not apply to Northern Ireland, offshore UK islands or overseas orders. Delivery will normally be within 5 working days for most products excluding Omexco and Brian Yates, where orders may take up to 15 business days to arrive for orders to mainland UK - this is not guaranteed. For glitter wallpaper orders placed before 9.30 am, we aim to deliver our glitter wallcovering the next working day, depending on stock,  you will be notified of the delivery time via email. If express delivery is required please use the 'Contact us' form for a quotation. If products are out of stock you will be notified by email at the earliest opportunity.

    Our wallpaper samples will be sent to you by post and will normally be A4 in size (Glitter Sparkle & Glitter Stardust normally A6). These samples may take up to 7 days or more to arrive. Each sample is charged at £1 including delivery. We encourage samples to be requested before purchase as colours and textures vary to that shown on screen. Ensuring that the colour and pattern is correct is the responsibility of you.

    All orders are subject to availability, where a product is out of stock or delayed we will advise of an availability date which allows you to cancel your order if this is not acceptable. Where goods are short delivered or damaged in transit, notification to us must be made by you with full details within three days of arrival via e mail. Deliveries in the UK will be made Monday to Friday between the hours of 9am - 6pm by courier, please note that your signature will be required to confirm all deliveries. When a mobile number is provided, you will receive a text from our courier confirming that your order has been shippedAll Delivery times on our website are estimates only and can not be guaranteed. International orders will usually take a few days longer to be received. Please take this into account when booking a decorator as we can not be responsible for any decorating fees. We cannot be responsible for any delays with couriers. If items are lost or misplaced we will send out to you a replacement but again cannot be responisble for any decorating fees due to courier delay.

    For all orders outside the UK including the EU and worldwide, shipping costs will be calculated automatically at the shopping cart stage or you can use the shipping calculator before hand found on our product information page to make the process easy for you. Any customs and tax charges should be paid by the receiver and are not covered at our end. If you require further information regarding delivery please use the contact form on our website.

* International Orders Notice: we are unable to deliver any Osborne & Little, Nina Campbell, Designers Guild, GP & J Baker products outside the UK. Any Zoffany products can not be delivered outside the EU.

  • Privacy & Security

    The content of the pages of this website is for your general information and use only; it is subject to change without notice. From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

    It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. To help us understand the needs of our customers and improve service your responses to questions and services will be held on our database, Customers data stored on The Best Wallpaper secure server complies with statutory requirements. This data is not made available to any other company. We use the payment information for payment processing purposes only; we create and maintain other information such as customer account status, choice of services and customers logs in the normal course of providing a service to you. Your payment information is NOT stored by us for future use, we do not store credit card details nor do we share customer details with any 3rd parties. The Best Wallpaper Place uses special SSL encryption technology to scramble your sensitive data and provide maximum security over the internet.

  • Returns & Replacements

    All issues relating to returns and replacements must follow our Complaints Proced and be ssent via email to, please state the invoice number, date of receipt and reason for the return. If you are returning products please send them to Interiors by The Best Wallpaper Place, Unit 17 Britannia Way, Britannia Enterprise Park, LICHFIELD, Staffordshire,WS14 9UY. All faults must be reported within 72 hours of receipt of your order.  Please provide photos via email demonstrating the faults.   All wallpaper should be checked for faults before hanging the product and following the manufacturers' instructions, refunds will not apply once the wallcovering has been cut or applied to the wall.  If the product is faulty a replacement or refund will be made without charge immediately if all of the above procedures are followed. 

  • You may cancel your order the same working day.  However, if your order is processed and shipped it must be returned to us undamaged and in its original packaging for a full refund excluding the carriage charge. Where goods are returned due to cancellation or fault the cost of return will be born to the customer and all goods must be returned in a saleable condition in their original packaging.  Returns are also subject to a 25% restocking charge excluding our shipping charges.  All of our products have a 12 month guarantee, we cannot be held accountable for any problems that may occur outside of this time frame. Special orders (products sold by the metre) such as Brian Yates, Armani and glitter wallpaper may not be returned as these are cut to order. Upon receipt of the goods in perfect condition we shall give you a full refund of the amount paid (less restocking fee & shipping) but will not reimburse any decorating/labour costs. The right to return goods will not apply in the event that the product has been used and the goods are no longer in a saleable condition. This does not affect your statutory rights. We hold no responsibility for decorating costs that occur where a faulty product has been applied to the wall. If a fault is discovered after the application of any product, we are not liable and will not reimburse any decorating costs.  Please note that less than three rolls of wallpaper may not be returned. Please check with our customer service team before sending back any products to confirm.

  • Ordering

    It is your responsibility to order the correct quantity of wallpaper and wallcovering , we recommend that you consult a professional decorator for advice prior to ordering as this may affect over or under ordering of goods. Extra rolls/metres unused may not be returned and extra rolls/metres required may not be available in the same batch number. All prices featured on this website are inclusive of VAT but do not include delivery charges. Where a manufacturer recommends the use of their own adhesive, this should be added to your order. The manufacturer will NOT guarantee their product where their adhesive has not been used.

    We ask that you check your shopping basket at checkout, confirm all details are correct at checkout as your item has been dispatched a legal contract will have been made with you and therefore normal terms and conditions will apply regarding the return and sales of goods. If we accept your order a confirmation email will be sent. Please check that your contact details are correct at time of order and that your e mailbox is in working order.


    All goods are supplied by us on condition that our liability for any fault or defect in the quality,condition, description or fitness for any purpose, is limited in amount to a sum not exceeding the purchase price of the particular goods in question. Under no circumstances whatsoever will the company be liable for indirect consequential loss or damage. 

    Hanging wallpaper

    We do not recommend that wallpaper is applied in new build properties or newly plastered walls before a 12 month period due to reactions that take place within the wall components. It is always best to allow newly plastered walls to fully dry out before hanging any type of wallpaper or wallcovering. When fabric backed or textured wallcoverings are hung on the wall they do not allow for the wall to breathe which may cause moisture and reaction within the walls components.

    Colour & Batch Matching

    Due to the manufacturing process of our glitter wallpaper customers should be aware that shading difference can occur between batches.  When ordering samples please be aware that the colour you order may come from a different roll and may have a very slight colour variation to the actual product ordered.  If you require a specific colour match based on the sample you have received please contact us and request a cutting from our current batch stock to check for any shading variation prior to placing orders.  For wallpaper orders if you require additional rolls please quote your batch number so that we can match your paper.  We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.

  • Payment, Pricing & Promotions

    Whilst this website is priced in GBP (Great British Pounds) including UK Sales tax (VAT), we welcome orders from overseas customers and VAT may not be applicable. You may pay by any major credit or debit card excluding American Express. Under the Sale of Goods Act 1974, we reserve the right to cancel your order where the wrong price has been entered in error onto our website, a full refund will be given. Cream & Browne uses special SSL encryption technology to scramble your sensitive data and provide maximum security over the internet.

    Our Price Match Guarantee applies where you are able to supply a written quotation for the same goods from a third party who operates from a retail premises for a like for like product and is entirely at our discretion. Please send a copy of your written quotation to reserve the right to price match at our discretion.

  • Viewing Orders

    At anytime customers may view order history or current orders by logging onto their personal log in and checking account details.

  • Updating Account Information

    At anytime users may log on to the website and update personal information. If customers wish to have their details permanently deleted from the system please contact us at and we can take all personal information off the system.