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Terms & Conditions | The Best Wallpaper Place

  • Introduction
  • Understanding these Terms and Conditions
  • About us
  • Our Products
  • Changes to an order
  • Your account
  • Buying Products from us
  • Product prices and delivery charges
  • Promotional codes
  • How to pay
  • Delivery
  • Returning Goods & Faulty Products
  • Missing, Incomplete or Damaged Orders

Introduction

  1. These terms and conditions (these "Terms") (together with our Privacy Policy and Cookies Policy) tell you information about us and set out the legal terms and conditions on which we sell products (“Products”) listed on our website www.thebestwallpaperplace.com (“Website”) to you.
  2. These Terms will apply to any contract for the sale of Products by us to you ("Contract"). Please read these Terms carefully and make sure that you understand them before ordering Products from our Website.
  3. We updated these Terms in May 2018.
  4. Please note that before placing an order you will be asked to agree to these Terms. If you do not accept these Terms in full, you will not be able to order Products from our Website.

Understanding These Terms & Conditions

  1. When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the paragraph of these Terms where it was defined. You can find these meanings by looking at the sentence where the defined term is in bold text, and is included in brackets and speech marks.
  2. When we refer to "we", "us" or "our" we mean The Best Wallpaper Place. When we refer to "you" or "your" we mean you, the person buying Products from our Website.
  3. We have used headings to help you understand these Terms and to easily locate information. These Terms, and any Contract between you and us, are only available in the English language. We will not file copies of the Contract between you and us so we recommend that you print or save a copy of these Terms for your records (but please note that we may amend these Terms from time to time).

About Us

  1. We are The Best Wallpaper Place, a company registered in England and Wales with company registration number 5313723 and we operate the Website. Our registered office and principal place of business is at Cream & Browne Lifestyle, Unit 17 Britannia Industrial Estate, Britannia Way, Lichfield Staffordshire and our VAT number is GB 850721637.
  2. If you would like to contact us, please use the details on the Contact Us page of our Website and we will be happy to assist you.
  3. If we have to contact you we will call you or write to you at the email address or postal address you provided in the Order.
  4. The words “writing” or “written” in these Terms includes emails.

Our Products

  1. We are committed to supplying high quality products. For more information on our Products please visit each of the Products pages on our Website.
  2. We have made every effort to display the Products as accurately as electronic media will allow, however the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images depending on your screen settings and resolution.
  3. Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Products are correct at the time when the relevant information was entered on to the Website system. Although we aim to keep the Website as up to date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order. The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to move Products through any doorways, windows and restricted passageways.
  4. All Products shown on our Website are subject to availability. If a Product you have ordered is temporarily unavailable we will inform you by email as soon as possible and offer you a substitute item. You can then decide whether you would like the substitute item or whether you would prefer to cancel your order (in which case we will provide you with a full refund). If we do not receive a response from you by the time that your order needs to be dispatched for delivery, we will assume you are satisfied with the substitute item offered and we will deliver the Products to you.
  5. For wallpaper Products available to purchase on the Website, we are able to send samples out by post. The first two samples are sent free of charge for customers located in the UK. Additional samples are available at £1 per sample. If we send the samples outside the UK, a postage charge will apply. Details of these charges are displayed at checkout on our Website. Samples are usually supplied in A4 size for wallpapers and A5 size for glitter wallpaper.
  6. Due to the manufacturing process of our glitter wallpaper customers should be aware that shading difference can occur between batches.  When ordering samples please be aware that the colour you order may come from a different roll / batch and may have a very slight colour variation to the actual product ordered.  If you require a specific colour match based on the sample you have received, please contact us and request a cutting from our current batch stock to check for any shading variation prior to placing orders.

Changes to an Order

  1. We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements. This might happen, for example, if we are no longer allowed to use a particular chemical in a particular Product’s formulation.
  2. If you’d like to change and / or cancel your order, please let us know within one hour of ordering and where applicable we will refund you. Customers are advised that bespoke and special orders (e.g. products sold by the metre) such as (but not limited to) Brian Yates, Armani, Arte, Cole & Son and our glitter wallpaper cannot be changed, cancelled and/or refunded once an order is placed. We will let you know if the change you wish to make is possible and where applicable offer a full refund.
  3. If the changes you wish to make are possible, we will let you know about any changes to the price of the Products, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change.

Your Account

  1. You may only purchase Products from our Website if you are at least 18 years old. Certain Products on our Website can only be purchased if you satisfy the legal age requirement for that Product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order through our Website.
  2. If you buy Products from our Website, you will be asked to register and create an account with us. This will allow you to fully enjoy our Website and enable us (acting in accordance with our Privacy Policy and Cookies Policy) to customise your experience, making shopping easier for you.
  3. By creating an account, you can choose to store your information for easier and faster checkout, store and edit your delivery addresses and billing information and review your previous purchases and order history.
  4. When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number, email address and an address for delivery of the Products. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete. If the amount due from you for your order cannot be debited or charged to the credit or debit card you have provided, for whatever reason, your order will be cancelled.
  5. We do not store your credit card data.  Details of the information we do store in relation to processing your order can be found in our Privacy Policy.

Buying Products From Us

  1. Our order process on our Website allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. In particular, please check the quantities of each of the Products in your order. Please also be aware that some products e.g. glitter and special order products are sold by the metre.
  2. By clicking the "Pay via PayPal" button you are committing to buy and pay for the Products in your order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you accept these Terms when placing your order.
  3. After you place an order, you will receive an email from us acknowledging that we have received your order and confirming the Products ordered, delivery option chosen, delivery address and any special instructions ("Order Confirmation"). Only the Products listed in the Order Confirmation are included in the Contract between you and us. If there are any errors in the Order Confirmation, please contact us as soon as possible using the details on the dedicated Contact Us page of our Website.
  4. We supply the Products from our Website for domestic and private use. We offer an exclusive pricing structure for commercial projects.  If you are an interior designer, visual merchandiser or specifier then please contact us to discuss specific terms.

Product Prices & Delivery Charges

  1. The prices of the Products will be as quoted on our Website from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced.
  2. If we discover a mistake or error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made an obvious pricing error. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.
  3. The prices of the Products are in pounds sterling and include VAT (where applicable) at the applicable current rate chargeable in the UK.
  4. The prices of the Products do not include delivery charges. We will advise you of the delivery costs during the order process. Where you are provided with delivery options it is up to you to select the correct delivery fee. 

Promotional Codes

  1. We may offer certain promotions in relation to particular Products for eligible customers from time to time. If you have a promotional code, please ensure that you enter it where prompted on the payment page during the order process. If your promotional code qualifies, your deduction will be displayed in the payment summary.
  2. You may only use one promotional code for each order. You cannot apply promotional codes to orders that you have already placed or against Products that we have already delivered to you. We reserve the right to cancel orders if an unauthorised promotional code is used. Additional terms and conditions may apply to certain promotions, please check the Website for further details.

How to Pay

  1. You can pay for Products using a debit card or credit card. We accept the following cards: Visa, MasterCard, PayPal, Solo and Maestro.
  2. By ordering Products from us through our Website, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
  3. If the amount due from you for your order cannot be debited or charged, for whatever reason, your order may be cancelled (we will notify you of this using the contact details you provided during the order process).
  4. Your debit card or credit card will not be charged until we issue an Order Confirmation (at which point we take payment for the Products and all applicable delivery charges in full).

Delivery

  1. Your order will be delivered to you by us or our delivery partner, and, unless there is an event outside of our control, we will take reasonable steps to meet the delivery date set out on your Order Confirmation or as otherwise agreed.
  2. Once your item(s) have left our warehouse we are not responsible for any delays or issues incurred in transit. Customers are provided with a courier tracking number to monitor their delivery status and can contact the courier via their listed contact methods to discuss their shipment if you so wish to do so. We are not liable for any delays caused by customs procedures or third party delivery schedules.  No refunds for shipping and delivery costs will be offered where a delivery delay has occurred for events outside of our control.
  3. Delivery will be completed when the Products are delivered to the address stated in the Order Confirmation (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).
  4. You are responsible for making suitable arrangements to receive your delivery. Please make sure you or someone instructed by you is able to take delivery of the Products.
  5. Please note that, if no special instructions are given and no one is able to take delivery of the Products, our delivery partner will leave you a note informing you of how to rearrange delivery or collect the Products from a local delivery depot.
  6. The risk in Products supplied by us shall pass to you at the point of collection or delivery and we shall have no responsibility in respect of the safety of such Products after collection or delivery, as the case may be.
  7. The ownership of Products supplied by us will only be transferred to you once all sums due to us have been paid in full and, until paid, we retain the right to repossess the Products.
  8. If You live outside the UK You agree that You are liable for any additional handling fees and custom duties and or other taxes that may become due as your order passes through customs.
  9. Certain wallpaper brands including but not limited to Arte, Brian Yates, Osborne & Little, Galerie, Today Interiors, Zoffany, Cole & Son and Romo offer next day delivery on products.  This is subject to orders being placed by 10.30am via our website, suppliers having suitable stock of the product, in some cases a valid business address for delivery must be provided, where delivering to a residentia address someone must be present to sign for the delivery.

Returning Goods and Faulty Products

  1. We want you to be completely satisfied with the Products you have ordered from us. If you have a complaint with the Products you have ordered, please write to us at sales@thebestwallpaperplace.com or The Best Wallpaper Place, Unit 17, Britannia Way, Lichfield, Staffordshire, WS14 9UY
  2. For products If you wish to return or have a faulty Product, please write to us at sales@thebestwallpaperplace.com or The Best Wallpaper Place, Unit 17, Britannia Way, Lichfield, Staffordshire, WS14 9UY
  3. All issues relating to returns and replacements must follow our Returns & Faults Procedure and be sent via email to sales@thebestwallpaperplace.com.  All faults must be reported within 3 days of receipt of good, in the event of a fault please send photos via email.   Please state your order number, date of receipt and reason for the return / fault with the Product. We require photographs illustrating the fault in the Product(s). The address for returning products is The Best Wallpaper Place, Unit 17 Britannia Way, Britannia Enterprise Park, LICHFIELD, Staffordshire, WS14 9UY.
  4. All wallpaper should be checked for faults before hanging the product and following the manufacturers' instructions, refunds will not apply once the wallcovering has been cut or applied to the wall or where hanging instructions have not been followed.
  5. Where a fault in the product could not be reasonably recognised before hanging, no claim will be allowed for wallpaper that has been applied to the wall.   If the product is faulty a replacement or refund will be made without charge immediately if all of the above procedures are followed.
  6. Where goods are returned due to cancellation the cost of return will be borne by the customer and all goods must be returned in a saleable condition in their original packaging.  Returns are subject to a 25% restocking charge excluding our shipping charges.  Please note that less than 3 rolls of wallpaper cannot be returned.
  7. Where goods are returned due to an agreed fault the cost of return will be borne by us, all goods must be returned in a saleable condition in their original packaging. 
  8. Special orders (e.g. products sold by the metre) such as (but not limited to) Brian Yates, Armani and our glitter wallpaper may not be returned as these are cut to order.
  9. Upon receipt of the goods back to us in perfect condition we shall give you a full refund of the amount paid or product exchange as required but will not reimburse any decorating/labour costs incurred.
  10. The right to return goods will not apply in the event that the product has been used, or the goods are no longer in a saleable condition. This does not affect your statutory rights.
  11. We hold no responsibility for decorating costs that occur where a faulty product has been applied to the wall. If a fault is discovered after the application of any product, we are not liable and will not reimburse any decorating costs.  Please note that less than three rolls of wallpaper may not be returned. Please check with our customer service team before sending back any products to confirm.

Missing, Incomplete or Damaged Orders

  1. If your order hasn’t arrived, or arrives incomplete, you must report it to us within 48 hours. Please email sales@thebestwallpaperplace.com with your order number.
  2. If you have more than one item on your order, please bear in mind that products may be sent out separately if stock levels are insufficient, meaning your order arrives in more than one package.
  3. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please contact us on sales@thebestwallpaperplace.com with your order number.
  4. If your order arrives and the goods are damaged, please follow the details outlined above and email sales@thebestwallpaperplace.com if you require assistance.

Introduction

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says Products must be as described, fit for purpose and of satisfactory quality. During the expected life of your Product your legal rights entitle you to the following:

– up to 30 days: if your Product is faulty, then you can get a refund.

– up to six months: if your faulty Product can't be repaired or replaced, then you're entitled to a full refund, in most cases.

If you wish to exercise your legal rights to reject Products you must either post them back to us or, if they are not suitable for posting you will pay the costs of postage or collection. Please contact customer services on sales@thebestwallpaperplace.com to arrange a return subject to our returns policy above.