Customer Service | The Best Wallpaper Place
Shipping & Delivery
Free delivery applies to all UK mainland addresses for orders over £200 only with the exception of our Glitter wallcovering. If your order is under £200 or falls into the glitter wallpaper category a standard charge of £9.95 applies. This does not apply to Northern Ireland, offshore UK islands or overseas orders. Delivery will normally be within 5 working days for most products excluding Omexco and Brian Yates, where orders may take up to 15 business days to arrive for orders to mainland UK - this is not guaranteed. We aim to deliver our Glitter wallcovering within 3-5 days however this can take upto 7-10 days for delivery. If express delivery is required please use the 'Contact us' form for a quotation. If products are out of stock you will be notified by email at the earliest opportunity.
Our wallpaper samples will be sent to you by post and will normally be A4 in size (Glitter Sparkle & Glitter Stardust normally A6). These samples may take up to 7 days or more to arrive. Each sample is charged at £1 including delivery. We encourage samples to be requested before purchase as colours and textures vary to that shown on screen. Ensuring that the colour and pattern is correct is the responsibility of you.
All orders are subject to availability, where a product is out of stock or delayed we will advise of an availability date which allows you to cancel your order if this is not acceptable. Where goods are short delivered or damaged in transit, notification to us must be made by you with full details within three days of arrival via e mail. Deliveries in the UK will be made Monday to Friday between the hours of 9am - 6pm by courier, please note that your signature will be required to confirm all deliveries. When a mobile number is provided, you will receive a text from our courier confirming that your order has been shipped. All Delivery times on our website are estimates only and can not be guaranteed. International orders will usually take a few days longer to be received. Please take this into account when booking a decorator as we can not be responsible for any decorating fees. We cannot be responsible for any delays with couriers. If items are lost or misplaced we will send out to you a replacement but again cannot be responisble for any decorating fees due to courier delay.
For all orders outside the UK including the EU and worldwide, shipping costs will be calculated automatically at the shopping cart stage or you can use the shipping calculator before hand found on our product information page to make the process easy for you. Any customs and tax charges should be paid by the receiver and are not covered at our end. If you require further information regarding delivery please use the contact form on our website.
* International Orders Notice: we are unable to deliver any Osborne & Little, Nina Campbell, Designers Guild, GP & J Baker and Cole and Son products outside the UK. Any Zoffany products can not be delivered outside the EU.
Privacy & Security
The content of the pages of this website is for your general information and use only; it is subject to change without notice. From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. To help us understand the needs of our customers and improve service your responses to questions and services will be held on our database, Customers data stored on The Best Wallpaper Place.com secure server complies with statutory requirements. This data is not made available to any other company. We use the payment information for payment processing purposes only; we create and maintain other information such as customer account status, choice of services and customers logs in the normal course of providing a service to you. Your payment information is NOT stored by us for future use, we do not store credit card details nor do we share customer details with any 3rd parties. Cream & Browne uses special SSL encryption technology to scramble your sensitive data and provide maximum security over the internet.
Returns & Replacements
You may cancel your order if you are not completely satisfied, cancellations must be made by email and a 20% handling charge will apply. Returns must be made within seven working days after receipt of your order, undamaged in its original packaging for a full refund excluding the carriage charge. Where goods have already been dispatched to you for up to 28 days after purchase, goods may be returned provided that they are in the same condition as stated above together with the sales ticket for a refund subject to a 20% re stocking charge excluding our shipping costs. All of our products have a 12 month guarantee, we cannot be held accountable for any problems that may occur outside of this time frame. Special orders such as Brian Yates and Glitter may not be returned as they are cut to order. The cost of returning goods shall be borne by you. Upon receipt of the goods in perfect condition we shall give you a full refund* of the amount paid or an exchange credit as required but will not reimburse any decorating/labour costs. The right to return goods will not apply in the event that the product has been used, or the packaging has been opened and the goods are no longer in a saleable condition. This does not affect your statutory rights. We hold no responsibility for decorating costs that occur where a faulty product has been applied to the wall. If a fault is discovered after the application of any product, we are not liable and will not reimburse any decorating costs. Please note that less than three rolls of wallpaper may not be returned. Please check with our customer service team before sending back any products to confirm.
All returns to be arranged by email to firstname.lastname@example.org, please state the invoice number, date of receipt and reason for the return. If you are returning products please send them to Interiors by Cream and Browne,Unit 17 Britannia Way,Britannia Enterprise Park,LICHFIELD,Staffordshire,WS14 9UY. All faults must be reported within 3 days, in the event of a fault please send a sample of the product to us with photos and if possible with the packaging label. All wallpaper should be checked for faults before hanging the product and following the manufacturers' instructions, refunds will not apply once the wallcovering has been cut or applied to the wall. Where a fault in the product could not be reasonable recognise before hanging, no claim will be allowed for wallpaper hung in excess of 3 drops. If the product is faulty a replacement or refund will be made without charge immediately if all of the above procedures are followed.
It is your responsibility to order the correct quantity of wallpaper and wallcovering , we recommend that you consult a professional decorator for advice prior to ordering as this may affect over or under ordering of goods. Extra rolls/metres unused may not be returned and extra rolls/metres required may not be available in the same batch number. All prices featured on this website are inclusive of VAT but do not include delivery charges. Where a manufacturer recommends the use of their own adhesive, this should be added to your order. The manufacturer will NOT guarantee their product where their adhesive has not been used.
We ask that you check your shopping basket at checkout, confirm all details are correct at checkout as once goods are ordered and payment has been received a legal contract will have been made with you and therefore normal terms and conditions will apply regarding the return of goods. If we accept your order a confirmation email will be sent. Please check that your contact details are correct at time of order and that your e mailbox is in working order.
All goods are supplied by us on condition that our liability for any fault or defect in the quality,condition, description or fitness for any purpose, is limited in amount to a sum not exceeding the purchase price of the particular goods in question. Under no circumstances whatsoever will the company be liable for indirect consequential loss or damage.
Dispute & Resolution Centre for EU Customers
The online dispute and resolution centre is for customers who wish to open a dispute online relating to a sale or service contract. If you have raised an internal complaint and feel this has not been amicably resolved then you can open a dispute using the ODR platform here: http://ec.europa.eu/consumers/odr/ Our email address which you will need when using the ODR platform is email@example.com
We do not recommend that wallpaper is applied in new build properties or newly plastered walls before a 12 month period due to reactions that take place within the wall components. It is always best to allow newly plastered walls to fully dry out before hanging any type of wallpaper or wallcovering. When fabric backed or textured wallcoverings are hung on the wall they do not allow for the wall to breathe which may cause moisture and reaction within the walls components.
Shades may vary in wallpaper batches. Please ensure you request a sample from the current batch if colour shade is essential.
Payment, Pricing & Promotions
Whilst this website is priced in GBP (Great British Pounds) including UK Sales tax (VAT), we welcome orders from overseas customers and VAT may not be applicable. You may pay by any major credit or debit card excluding American Express. To pay by Postal Cheque, please email your enquiry through the Contact Us form. We reserve the right to cancel your order where the wrong price has been entered in error onto our website, a full refund will be given. Cream & Browne uses special SSL encryption technology to scramble your sensitive data and provide maximum security over the internet.
Our Price Match Guarantee applies where you are able to supply a written quotation for the same goods from a third party who operates from a retail premises for a like for like product and is entirely at our discretion. Please send a copy of your written quotation to firstname.lastname@example.org.We reserve the right to price match at our discretion.
At anytime customers may view order history or current orders by logging onto their personal log in and checking account details.
Updating Account Information
At anytime users may log on to the website and update personal information. If customers wish to have their details permanently deleted from the system please contact us at email@example.com and we can take all personal information off the system.